The PC PAL Franchise…The UK’s leading computer repair and support franchise
PC PAL is the UK’s emergency service for frustrated
computer users! The PC PAL franchise provides
homes and small businesses with a fast and high quality computer
support and repair service. It is a mobile, home-based franchise
offering a reliable and friendly onsite service to customers.
PC PAL are looking to expand our
franchise network in the UK. We are looking for hard working and
determined individuals to join the PC PAL family. And you don’t need to have experience in the repair industry,
just an enthusiasm for computers!
Why a PC PAL franchise?
Growing industry
In today’s uncertain climate, businesses and households are more
reluctant to buy new computers due to cash restraints and so are opting
for the cheaper option of getting them fixed instead. Computer repair is
therefore a fast growing market offering an abundance of opportunities
for PC PAL franchisees.
Gap in the market
As the need for computer repair services grows, so does the demand
for reliable and experienced computer repair firms. There is however a
shortage of computer repair firms in the UK providing a reliable and
quality service using qualified engineers. Customers are looking for a
company that is local and offers professionalism, knowledge and
experience whilst offering at the same time, big company reassurance.
PC PAL can offer them the best of both worlds
– a local business with national presence and support.
Repeat business
Computers can need servicing for a number of reasons - software
updates, lost data, new technology, virus protection – and so a PC
PAL franchisee may be required to service the same
computer on several occasions. By offering a reliable, affordable and
friendly service the first time, PC PAL franchisees can enjoy repeat business and also referrals from the
satisfied customer.
Low overheads offer competitive advantage
PC PAL is a home-based franchise and so
no office or retail premises are needed. There is also little stock to
carry so the overall overheads are substantially lower. This saving can
be passed on to the customers, an advantage PC PAL franchise owners have over their larger, retail-based competitors.
PC PAL Franchise opportunities
PC PAL offers two franchise
opportunities; the Mobile Engineer and the Hub Manager.
Mobile engineers are hands-on franchisees who carry out the
repair work by themselves.
For those looking to take a management role in the business, there
is the option of the Hub Manager. This is for the ambitious
mobile engineer who wants to expand over multiple territories, or for a
manager who won't be fixing computers at all. Instead of doing the work
by themselves, they recruit computer engineers to carry out the work for
them, so that they can focus on building and managing their larger
area.
Training and Support - Learn From The Best
PC PAL offers a comprehensive training
and support package. To be the best, you need to learn from the
experts. Our training has been compiled from thousands of hours of
real-life engineers’ experience. Our unique PC PAL Repair System is all about putting the classroom training into context
in the real world. You won’t find this information anywhere else!
PC PAL will equip you with leading
industry qualifications. The UK's leading provider of IT training
courses and services will carry out the internationally recognised
CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)
training.
But it’s not just about repairing the PCs! We will also show you
how to get the most out of the marketing materials we supply you with,
as well as customer service, book-keeping and more.
And it doesn’t end with the training. You will have access to our
own engineers for live technical support if you need it, as well as any
other aspect of running your PC PAL franchise business.
Financial Information - What does a PC PAL franchise cost?

The cost of buying a PC PAL Mobile Engineer franchise is £24,999+vat. For this you receive:
- Exclusive marketing rights in your chosen territory of 180,000
population.
- A comprehensive Computer Repair tool-kit including laptop,
software, diagnostic tools and initial stock of parts.
- A marketing and launch plan tailored to your area - we don’t
have a ‘one-size-fits-all’ approach like some franchises.
- A colour advert in 3 major national directories, including
Yellow pages, for your first year.
- Our unrivalled step-by-step training and support package with
on-site experience included.
- Dedicated and comprehensive online knowledge-base built from
1000s of hours of real-life, on-site problem solving.
- Technical support over the phone and online whenever you need
it, so you never feel on your own.
- Custom-developed job management, invoicing, book-keeping and CRM
system.
- The reassurance and confidence you need to get out there and
offer a first class service to customers - the cornerstone of our
business.
- We’ll even offer a reduction in the franchise fee if you are
already suitably qualified.
For those wishing to become a Hub Manager, you would be expected to
pay an additional £10,000+vat per territory. You can then add
marketing and engineer ‘bolt-ons’ as and when your additional
territories are launched.
Who's Ideal for Us - What we are looking for in a PC PAL franchisee
As you will be trained in all aspects of running a PC
PAL franchise business, including receiving the relevant
qualifications, you don’t need experience in the repair industry to
become a PC PAL franchisee, only an enthusiasm
for computers.
We are looking for:
- Computer enthusiasts who are looking to turn a hobby into a
career
- Existing computer engineers who are fed up working for someone
else and want to be their own boss
- Managers who would like to build their own business in the
profitable home computing industry
